General

1. Can I cancel my online order?

You can call the restaurant to cancel your pickup order.

2. Can I add something to my online order once it’s been placed?

You must place a separate order for additional items.

3. Can I delete or modify an existing online order?

Yes, just call the restaurant for assistance.

4. I forgot to log into my Rewards account when ordering. How can I get the points?

Log into your BJ's Premier Rewards PLUS account to add your check information. If you need assistance, contact rewards@bjsrestaurants.com.

5. How long will it take for my points to get added to my Rewards account?

Points are added to your account after your check has been closed and the order has been fulfilled.

6. Who should I contact with an issue regarding my order?

Please call the restaurant to speak to a manager.

Pickup or Curbside Orders

1. What if the restaurant does not have my order?

Please call the restaurant and speak to the manager.

2. What if my order was not ready on time?

We always do our best to complete orders on time. However there are sometimes circumstances outside of our control that may impact your order. We will always make an effort to accommodate you!

3. Can I order curbside pickup from any BJ's restaurant?

Curbside pickup is available at select BJ's restaurants only.

4. I have checked in for curbside pickup, but have not connected with a restaurant team member. What should I do?

Oh no, we are so sorry! Please call the restaurant or go inside so a team member can assist you.

5. What if I cannot find parking in one of the designated curbside pickup spots?

You are welcome to park in a nearby spot. Please let the restaurant know where you have parked.

6. Can someone else pick up the order on my behalf? If so, is identification needed?

You can send someone to pick up your order for you. Identification is not required.

Delivery Orders (Made Through the BJ's Restaurant Website or Mobile App)

1. Can I cancel my delivery order?

Unfortunately no. Once the delivery order is placed, we cannot cancel it.

2. Is there a minimum order value?

No.

3. Are there a delivery or service fee?

Yes to both. Fees may vary.

4. Are there restrictions on which items can be delivered?

No.

5. Can I order delivery from any BJ's restaurant?

Yes!

6. Do you deliver catering orders?

Yes! Please keep in mind that we often need advance notice to fulfill catering orders.

Order Cancellation

1. Why was my order cancelled?

There are a few reasons your order may have been cancelled. Please contact the restaurant for more information.

2. How long will it take for my order to be refunded?

It can take 7-10 business days to refund your order, depending on your financial institution.

3. What happens to the rewards, coupon or promotion I applied to my order before it was cancelled?

They will be added back to your account. Please reach out to rewards@bjsrestaurants.com with any questions.

Order Error or Order Failed

1. Will I be charged if there was an order error or my order failed?

You should not be charged, but we recommend contacting the restaurant manager if you need assistance.

2. My order failed while I was on my way to pick it up. What can I do at this point?

Please call the restaurant and speak to a team member or manager about your order.

FAQs